Amazon announces new tools for its cloud-hosted call center software

Samsung Electronics’ Jay Y. Lee receives presidential pardon. | Image: Getty Samsung heir Lee Jae-yong — known in the West as Jay Y. Lee — has won a presidential pardon by South Korean president Yoon Suk-yeol, allowing the grandson of Samsung’s founder to resume leadership of the powerful conglomerate, Bloomberg reports. The pardon will be…

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A study by StrategicCFO360 and Vic.ai finds finance leaders want to increase efficiency and gain valuable insights by accelerating automation. The post CFOs are feeling mounting pressure to automate the finance function appeared first on TechRepublic.

Zoom went down for around an hour this morning, giving everyone working from home a bonus brief period of time without back-to-back meetings. Users saw plenty of “an error occurred” messages, and most weren’t able to launch meetings. Zoom’s main website, zoom.us, even displayed a 502 gateway error for the majority of the outage. Zoom’s…

Illustration by Alex Castro / The Verge A trove of internal Uber documents leaked to The Guardian and shared with the International Consortium of Investigative Journalists (ICIJ), as well as dozens of other news outlets, outlines its strategies for global expansion — even if the company had to bend some rules. The leak, collectively dubbed…

Skullcandy’s Jib True may not be the best wireless earbuds you can buy, but they’re hard to beat as a stocking stuffer. | Photo by Chris Welch / The Verge Once December gets going, it starts to feel like time quickly accelerates, and before you know it, your remaining holiday gift shopping starts bumping up…