Photo by Chris Welch / The Verge
Microsoft introduced several new devices this week including the Surface Pro 9, Surface Laptop 5, and Surface Studio 2 Plus. Theyâre all fairly iterative updates; you know thatâs true when Microsoftâs hype videos emphasize new colors and integrated 5G connectivity (for the Arm-powered Pro 9) as the most exciting ânewâ features. We finally got a release date for the helpful accessibility kit, at least.
But Microsoft didnât have anything new to share about its personal audio lineup. Itâs been two years since the company announced the Surface Headphones 2. And those arrived around two years after the original pair in 2018. But the October hardware event came and went without any news of Surface Headphones 3. So if two years was the cadence that Microsoft set for its headphone lineup, it missed that target this time around. (A business-only âPlusâ edition of the Surface Headphones 2 was released last year but barely counts.) I just hope the company isnât throwing in the towel completely.
âWe have nothing to share about our future roadmap at this time,â Microsoft spokesperson Dan Laycock told The Verge. âWeâre excited about the work done with Teams certification and new products like the Surface Audio Dock that was announced this week.â That statement doesnât exactly inspire confidence that new headphones are in the pipeline. The company did at least confirm that the Surface Headphones 2 will remain available into 2023.
Rotating dial controls were a brilliant idea
Microsoftâs Surface Headphones have never stood out for their core sound quality. Theyâre easily eclipsed in that department by Sony, Bose, Apple, Sennheiser, and, well, many other brands. But the company has found other ways to set itself apart from a huge mix of competition. The rotating dial controls on each side of the headphones are my favorite thing about them.
We described the dial adjustments for volume and noise cancellation as âingeniousâ and âa dream to useâ in our review of the first-generation Surface Headphones. And that remained true the second time around. Microsoft also extended battery life on the newer model, and I really came to appreciate the Surface Headphones 2 when working from home and juggling Zoom calls and music across different devices. They were comfortable and worked reliably â even if the sound was never anything to write home about.
Some headphone makers like Bang & Olufsen have completely lifted Microsoftâs dial control scheme. And weâve seen new approaches like Apple porting the digital crown from the Apple Watch to the AirPods Max. Turns out that a physical thing you can rotate works super well for volume adjustments. Iâll take any of these ideas over the boring, imperfect tap and swipe gestures that have become so common across headphones from Sony and other companies. But Microsoft really had something special going. Itâs unfortunate that the product seems to have stalled with the second-gen headphones.
Photo by Chris Welch / The Verge
The dial controls for adjusting volume and noise cancellation are the best thing about the Surface Headphones.
The Surface Pro 9 doesnât have a headphone jack
Microsoft basically set up the opportune moment to introduce its latest wireless headphones. The Surface Pro 9 doesnât include a 3.5mm headphone jack, and releasing a new pair of the Surface Headphones with features like improved sound or spatial audio might have helped to counter some of the negative response to the jackâs removal. But we got nothing. Just the loss of a connector.
Microsoft is bringing impressive audio features to its Surface devices
Despite not introducing new headphones yesterday, Microsoft called out several audio enhancements coming to the new Surface products. A new Voice Focus feature does an impressive job removing distracting background sound, according to my colleague Tom Warren. Iâve learned that many of you care a lot about call quality from headphones, and this seems like just the sort of thing that could help differentiate a theoretical Surface Headphones 3 from the pack.
Voice Focus is handled by the neural processing unit (NPU) chip on the Surface Pro 9 â and only present on the Arm / SQ3 version â so bringing the same experience to standalone headphones would take some doing. But it doesnât seem like an insurmountable challenge for a company like Microsoft.
Price is part of the problem
For what they are, the Surface Headphones 2 are overpriced at $250. The excellent dial controls and great multipoint performance donât make up for average marks in every other category, from sound quality to noise cancellation. Microsoftâs headphones are often on sale for $199, and that feels like the right starting price when lined up against something like Sonyâs $400 WH-1000XM5. Microsoft repeated its too expensive pricing mistake with the Surface Earbuds. But those funky-looking buds were a flop for many other reasons. Iâve done my best to forget about them.
Thereâs no one headphone thatâs the best at everything. Microsoft isnât going to just magically up its game to match Appleâs ecosystem features or the audio fidelity of headphones from Sennheiser or Bowers & Wilkins. But thereâs still value in staying in the fold and focusing on what the Surface Headphones have been good at. Just like the rest of this fallâs devices from the company, Iâd have taken an iterative refresh over nothing at all.