Itâs probably good to read the privacy policy when youâre putting a camera in your home. | Photo by Jennifer Pattison Tuohy
Arlo, Apple, Wyze, and Anker, owner of Eufy, all confirmed to CNET that they wonât give authorities access to your smart home cameraâs footage unless theyâre shown a warrant or court order. If youâre wondering why theyâre specifying that, itâs because weâve now learned Google and Amazon are doing just the opposite: they allow police to get this data without a warrant if police claim thereâs been an emergency.
Earlier this month my colleague Sean Hollister wrote about how Amazon, the company behind the smart doorbells and security systems, will indeed give police that warrantless access to customersâ footage in those âemergencyâ situations. And as CNET now points out, Googleâs privacy policy has a similar carveout as Amazonâs, meaning law enforcement can access data from its Nest products â or theoretically any other data you store with Google â without a warrant.
Google and Amazonâs information request policies for the US say that in most cases, authorities will have to present a warrant, subpoena, or similar court order before theyâll hand over data. This much is true for Apple, Arlo, Anker, and Wyze too â theyâd be breaking the law if they didnât. Unlike those companies, though, Google and Amazon will make exceptions if a law enforcement submits an emergency request for data.
Earlier this month, Amazon disclosed that it had already fulfilled 11 such requests this year. Googleâs transparency report doesnât seem to include information specifically about emergency requests, and the company didnât immediately respond to The Vergeâs request for comment on how many itâs fulfilled.
Hereâs what Googleâs information request policy has to say about ârequests for information in emergencies:â
If we reasonably believe that we can prevent someone from dying or from suffering serious physical harm, we may provide information to a government agency â for example, in the case of bomb threats, school shootings, kidnappings, suicide prevention, and missing persons cases. We still consider these requests in light of applicable laws and our policies
An unnamed Nest spokesperson did tell CNET that the company tries to give its users notice when it provides their data under these circumstances (though it does say that in emergency cases that notice may not come unless Google hears that âthe emergency has passedâ). Amazon, on the other hand, declined to tell either The Verge or CNET whether it would even let its users know that it let police access their videos.
Legally speaking, a company is allowed to share this kind of data with police if it believes thereâs an emergency, but the laws weâve seen donât force companies to share. Perhaps thatâs why Arlo is pushing back against Amazon and Googleâs practices and suggesting that police should get a warrant if the situation really is an emergency.
âIf a situation is urgent enough for law enforcement to request a warrantless search of Arloâs property then this situation also should be urgent enough for law enforcement or a prosecuting attorney to instead request an immediate hearing from a judge for issuance of a warrant to promptly serve on Arlo,â the company told CNET. Amazon told CNET that it does deny some emergency requests âwhen we believe that law enforcement can swiftly obtain and serve us with such a demand.â
Apple and Ankerâs Eufy, meanwhile, claim that even they donât have access to usersâ video, thanks to the fact that their systems use end-to-end encryption by default. Despite all the partnerships Ring has with police, you can turn on end-to-end encryption for some of its products, though there are a lot of caveats. For one, the feature doesnât work with its battery-operated cameras, which are, you know, pretty much the thing everybody thinks of when they think of Ring. Itâs also not on by default, and you have to give up a few features to use it, like using Alexa greetings, or viewing Ring videos on your computer. Google, meanwhile, doesnât offer end-to-end encryption on its Nest Cams last we checked.
Itâs worth stating the obvious: Arlo, Apple, Wyze, and Eufyâs policies around emergency requests from law enforcement donât necessarily mean these companies are keeping your data safe in other ways. Last year, Anker apologized after hundreds of Eufy customers had their camerasâ feeds exposed to strangers, and it recently came to light that Wyze failed failed to alert its customers to gaping security flaws in some of its cameras that it had known about for years. And while Apple may not have a way to share your HomeKit Secure Video footage, it does comply with other emergency data requests from law enforcement â as evidenced by reports that it, and other companies like Meta, shared customer information with hackers sending in phony emergency requests.